jennifer dawson

Marketing For Retail Now Means Marketing For Hearts

The average American continues to find more income in their pocket to spend as they like, whether that be on savings or…

How Can Retailers Turn Disgruntled Customers Into Happy Ones?

Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction is lower today than…

Marketing For Retail Now Means Marketing For Hearts

How Can Retailers Turn Disgruntled Customers Into Happy Ones?

Hit List: Which Grocery and Convenience Retailers are Cashing in on Digital Behaviors?

Woof! 94% of Consumers Shop for Pet Gifts During the Holidays

Clienteling Grows Up: How Retailers of All Kinds are Leveraging Tech to Deliver One-to-One Personalization

Leveling Up the Last Mile: How Flexible APIs and Improved Forecasting are Enabling the Future of Delivery

89% of Shoppers Will Pay for Home Delivery

Death to RoAS: The Brave New World of Measurement & Attribution

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