friction

1 in 4 American Adults Have a Disability — Does Your Site Give Them a Great Shopping Experience?

Digital accessibility is becoming a big topic in retail, and it’s easy to see why: one in four American adults, or 61…

Deloitte: Strengthening Employee Schedule Stability Can Help Retailers Relieve Labor Woes

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that…

Ecommerce Glitches Frustrate 40% of Shoppers, But Clearer, Proactive Guidance Can Mitigate Problems

Friction is an ecommerce sales killer, and retailers have room to improve: 40% of shoppers have recently struggled to complete a transaction…

How Brands And Retailers Can Adapt To Consumer Behavior Shifts For The Long Haul Amid COVID-19

In under two months, the adoption and usage of e-Commerce reached 2022 projections, with 90% of consumers changing their shopping behavior by…

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The Ultimate Guide to #RICE23

U.S. Consumers Spend More Money on TikTok than any Other Social Platform

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Omnichannel Acceleration in Retail

How Top IT and Marketing Teams Can Move from Customer Experience to Experience Innovation

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