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Mobile Dominance: Smartphones Generate 61% Of Black Friday E-Commerce Traffic

Black Friday online sales reached a record $7.4 billion, up 19.6% from 2018, with the average order value (AOV) rising 5.9% to…

Study: Why The Best Return Processes Start On The Product Detail Page

While 67% of U.S. shoppers say their latest return was “easy” or “very easy,” improving the experience for the remaining third of…

State Cashmere Tackles International Challenges Including Country-Specific Taxes And Content

Achieving success internationally is a tempting goal for up-and-coming retailers (and even established ones). Beyond increased sales opportunities, global expansion offers undeniable…

The Vitamin Shoppe Brings Data-Driven Product Sampling To Innovation Stores

As part of The Vitamin Shoppe’s launch of its Innovation stores, the retailer has sought to reach one of its primary goals:…

Storytelling, Not Marketing: How The Innisfree NYC Store Immerses Shoppers Into The Brand

Why does the brand feel so confident? It comes down to the company’s ability to tell authentic stories based on its unique…

Exclusive CEO Q&A: How David’s Bridal Stores Add Value In A Digital World

It’s been just a few months since James Marcum took the CEO job at David’s Bridal, and to hear him share the…

CARMA19: Overcoming Fashion And Beauty’s Steep Customer Loyalty Challenges

While maintaining customer loyalty is a challenge that spans the retail industry, ever-shifting trends in the fashion and beauty verticals make it…

With Text And Chat, Pier 1 Imports Cuts Costs, Adds Visuals To Contact Center Interactions

Pier 1 Imports has been looking for ways to save money, including ongoing moves to right-size its store footprint. A customer contact…

Casper Leads Digital Brands In Store Traffic Share, But ‘Halo Effect’ Hasn’t Met Expectations

Retail’s “halo effect” — the idea that a purchase in one channel directly impacts purchases in another — has inspired many digital…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

Featured

Mobile Dominance: Smartphones Generate 61% Of Black Friday E-Commerce Traffic

Study: Why The Best Return Processes Start On The Product Detail Page

State Cashmere Tackles International Challenges Including Country-Specific Taxes And Content

The Vitamin Shoppe Brings Data-Driven Product Sampling To Innovation Stores

Storytelling, Not Marketing: How The Innisfree NYC Store Immerses Shoppers Into The Brand

Exclusive CEO Q&A: How David’s Bridal Stores Add Value In A Digital World

CARMA19: Overcoming Fashion And Beauty’s Steep Customer Loyalty Challenges

With Text And Chat, Pier 1 Imports Cuts Costs, Adds Visuals To Contact Center Interactions

Casper Leads Digital Brands In Store Traffic Share, But ‘Halo Effect’ Hasn’t Met Expectations

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

Multimodal Commerce: New Era of Online Shopping

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