7 years ago Creating That Magic Moment Through Customer Experience Do you feel special when a company where you’ve just shopped sends you a personalized email, thanking you for your business? Probably?…
8 years ago Putting Your Customer First: The Connection Of Virtual And Physical Worlds It was one of the worst professional meetings ever. While working as a senior executive at a major software company and discussing…
Neiman Marcus Shares Insider Tips on Retiring Monolithic Tech and Embracing Modern, Composable Architecture