call center

Health Products Retailer Invests In Omnichannel Customer Service

More than half (52%) of consumers engage with customer care representatives through three or four different communication channels, according to research from…

ModCloth Speeds Service Response Times With Zendesk

Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring the channel to others,…

Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools

Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions or concerns during their…

Avaya Enhances Call Center Technology With Mobile, Video And Social Media Interaction

As the number of methods and devices available for customer interaction continues to grow, consumers have become less tolerant of unsatisfactory merchant…

Best Buy Backs Need for New Out-of-Stock Solution From Sterling

With retailers forced to keep inventory levels lean this holiday season, the risk of stock-outs that disappoint customers is at an all-time…

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