Winning The Battle Of Customer Service Vs. Task: Optimizing The Customer-Centric Payroll Equation

Store teams are confronted with competing priorities every day. What determines which stores stand a chance to manage those decisions effectively? Allocating payroll and scheduling based on the actual time activities take is a good place to start. Understanding the impact of customer interaction based on brand-specific, statistically-relevant behavioral studies helps shape in-store decision making, too.

This session will focus on foregoing the guesswork associated with allocating payroll and scheduling by establishing appropriate labor standards for store-based activities, and demonstrates the value of measuring how the customer shops your brand and the impact associate behaviors have on that experience.




Darren Bowden
Vice President of Retail Services
Connors Group


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