The endless capabilities of the Internet and smartphone technology have provided shoppers with nearly limitless access to product information, reviews and recommendations. As a result, shoppers have heightened expectations of the in-store experience, and the information available from store associates.
Findings from a recent customer survey reveal that 75% of consumers will walk out of a store or buy less if there aren’t enough knowledgeable associates available. Furthermore, customers that received helpful insight from an associate had a basket size 31% larger than customers who had not.
Fill out the form below to download the white paper, titled: Focusing Your Workforce On The Moment Of Truth, and obtain key findings from the survey, as well as the key benefits of aligning workforce strategies with customer experience management programs.