The challenge to reduce costs while improving the customer experience are often at odds for retailers in today’s business climate. However, many retailers are finding innovative ways to use mobile devices, self-service kiosks and cross-channel integration to achieve both of these goals. Download this new E-book for insights into the short-term rollout strategies retailers can follow to realize quick wins and keep pace with their store systems.
In addition to tracking the top trends, the E-book provides a “reality check” for each area with suggestions on what to look out for as retailers look to optimize trends such as:
- Bringing Mobile into the In-Store Mix
- Improving Cross-Channel Visibility
- Creating Efficiencies through Workforce Management
- Improving the Impact of CRM & Loyalty
- Using Digital Signage to Engage Shoppers