Customer service and experience are having more impact on overall sales and loyalty. In fact, 86% of shoppers say they are willing to pay more for better customer experiences. By 2020, customer experience will be more of a brand differentiator than price and product assortment.
This infographic, courtesy of FinancesOnline.com, outlines customer service trends and reveals which countries are creating more seamless and enjoyable shopping experiences across channels.
Customer service and experience are having more impact on overall sales and loyalty. In fact, 86% of shoppers say they are willing to pay more for better customer experiences. By 2020, customer experience will be more of a brand differentiator than price and product assortment.
This infographic, courtesy of FinancesOnline.com, outlines customer service trends and reveals which countries are creating more seamless and enjoyable shopping experiences across channels.
Source: Financesonline.com
