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The State of Omnichannel Commerce

A Mystery Shopping Study

This mystery survey report assesses 30 different retailers based on 57 different metrics. Findings highlight best practices in four key areas of retail strategy:

  • Fulfillment and Inventory;
  • Personalization;
  • Pricing; and
  • Signage.

Download this report to uncover the 4 vital components of a great omnichannel experience.


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Q1 is a pivotal time for retail, with experts analyzing holiday sales and forecasting trends. View the full lineup of the Retail Trendcaster video series for insights on consumer spending, AI, personalization, social commerce, and more—helping you focus on what truly matters in 2025.

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