The Rise of Chatbots in Customer Service & Support

Thinking about using a chatbot, or interested in what the hype is all about? You’re in good company: Research and markets say that the chatbot market is projected to reach $7.5 billion by 2024. Chatbots are changing the way businesses communicate with customers.

Here’s what you’ll learn:

  • Stats, facts and chatbot trends;
  • Why some of the largest companies are investing in chatbot automation;
  • The value of bots in customer service; and
  • User experiences and consumer perceptions of chatbots.

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