The Changing Role of Store Associates and Customer Service Agents

Whether online or in stores, your consumers still rely on service agents, associates and product experts to make the best decisions. But how can you best optimize your omnichannel customer experiences as new selling and service models evolve? Download this E-book to learn:

  • How the roles of contact center reps and store associates are changing;
  • The benefits of customer intelligence and AI assistance; and
  • The emergence of the “omniassociate” and how it’s shaping CX strategies and investments.

Download Now


Download Now

By submitting this form I allow my information to be shared with TalkDesk and consent to communications from Retail TouchPoints and TalkDesk. Review our privacy policy for more information.

Thank you!

Click below to access this resource.

Access The Media Kit


Access Our Editorial Calendar

If you are downloading this on behalf of a client, please provide the company name and website information below: