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The Changing Role of Store Associates and Customer Service Agents

Whether online or in stores, your consumers still rely on service agents, associates and product experts to make the best decisions. But how can you best optimize your omnichannel customer experiences as new selling and service models evolve? Download this E-book to learn:

  • How the roles of contact center reps and store associates are changing;
  • The benefits of customer intelligence and AI assistance; and
  • The emergence of the “omniassociate” and how it’s shaping CX strategies and investments.

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