As many as 46% of consumers say they don’t believe brands are acting on the feedback they provide across channels, according to recent research from Empathica.
The E-book, titled: Socialize Your Customer Experience In Three Steps, provides a detailed foundation for helping retailers collect and track feedback more effectively. As a result, retailers will be empowered to improve customer experiences across all channels and in turn, garner long-term loyalty.
Complete the form below to download this E-book and learn how social CEM can help retailers transform brand experiences.
