Most consumers (87%) expect brands to work harder to create a seamless customer experience, according to Zendesk research.
Because retailers are focusing more on the customer-facing experience, security is falling by the wayside. As a result, 25% of all companies experienced a significant breach over the past 12 months, according to Forrester.
This infographic, courtesy of Ping Identity, outlines the state of customer security in an omnichannel world.
Most consumers (87%) expect brands to work harder to create a seamless customer experience, according to Zendesk research.
Because retailers are focusing more on the customer-facing experience, security is falling by the wayside. As a result, 25% of all companies experienced a significant breach over the past 12 months, according to Forrester.
This infographic, courtesy of Ping Identity, outlines the state of customer security in an omnichannel world.
