Retailers want to use technology to move forward, but they are often held back by previous investments: the average merchant spends 58% of their IT budget to maintain legacy systems, even as they work to compete with e-Commerce giants, improve their omnichannel capabilities and increase personalization. Security concerns also play a big role: 69% of companies are reluctant to innovate if they can’t overcome cybersecurity issues.
Retailers can adopt agile methodologies, adaptive security strategies and integration between engagement platforms and physical stores to help overcome these challenges. More tips for accelerating IT innovation are in this infographic from Cybera.
Source: Cybera.
