Almost half of retailers responding to a recent survey said they are allocating enough payroll to execute an optimal customer experience; however, only 3% said the defined customer experience is being executed consistently in stores.
The quality of store employees directly correlates to the successful in-store customer experience. Retailers are working to find the right balance of quality store associates, while struggling with labor costs.
Read the report, titled: Retailers Enrich The Customer Experience Through Workforce Optimization to learn more.
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