How to Put Customers at the Center of Your Business

Knowing when and how to engage with your customers in a fiercely competitive marketplace —no matter what your industry—is the key to success and long-term growth. So how do you enhance the customer experience across every available touch-point? Join Ray Wang of Constellation Research to learn how to put customers at the center of your business in order to power everything you do. Ray will share 10 strategies you should consider in this age of the empowered customer to achieve top-line revenue growth and create customer loyalty. Discover new ways to use in-depth customer insights to personalize every interaction, increase relevance, optimize inventory strategies and exceed customer expectations across every channel.

Register to see how you can deliver exceptional customer experiences – spanning human, digital, social and mobile – that are highly informed and orchestrated, that will deliver business value to your organization.


April 16, 2013 at 12 PM ET / 9 AM PT


Ray Wang, Principal Analyst & CEO, Constellation Research


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