The retail industry has always been rife with disruption, but COVID-19 has undoubtedly accelerated it. Companies across multiple verticals have had to adapt and evolve at a rapid pace to ensure that they’re meeting new customer needs and responding to increasingly critical industry trends.
With this Hit List, Retail TouchPoints spotlights five trends we believe are shaping the future of retail, including:
- Business verticalization;
- Digital experience;
- Fulfillment and last mile;
- Diversity, equity and inclusion; and
- Industry partnerships and collaboration.
Download this Hit List to see which 10 companies are embracing these trends, better serving customers and disrupting the retail status quo.
