Had A Customer Service Fail? Loyal Customers 6X More Likely To Forgive Mistakes

No matter how hard they try, retailers sometimes make customer service mistakes. However, brands that have cultivated customer loyalty can mitigate the harm — loyal shoppers are 6X more likely to forgive a mishap than the average customer.

Loyal shoppers also are valuable in growing a retail business: they are 7X more likely to try a new product or service, and are 5X more likely to repurchase once they have bought a product.

Learn more about just how valuable customer loyalty is in this infographic from

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