Focusing Your Workforce On The Moment Of Truth

The endless capabilities of the Internet and smartphone technology have provided shoppers with nearly limitless access to product information, reviews and recommendations. As a result, shoppers have heightened expectations of the in-store experience, and the information available from store associates.

Findings from a recent customer survey reveal that 75% of consumers will walk out of a store or buy less if there aren’t enough knowledgeable associates available. Furthermore, customers that received helpful insight from an associate had a basket size 31% larger than customers who had not.

Fill out the form below to download the white paper, titled: Focusing Your Workforce On The Moment Of Truth, and obtain key findings from the survey, as well as the key benefits of aligning workforce strategies with customer experience management programs.

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