Equipping The New Store Associate: From Onboarding And Training To Incentivizing And Mobilizing

Training is the not-so-secret ingredient in the recipe for retail success: 93% of employees believe that regular on-the-job training allows them to deliver better customer experiences, customer service and care to shoppers, according to Sitel. Luckily, modern technology makes training first-class associates easier and less time-consuming than ever before.

This special report offers an in-depth look at the tools and techniques retailers are embracing to power smooth, engaging training processes that develop relationships and avoid boring lectures. Some of the solutions examined include:

  • How mobile apps can reinforce recent lessons and provide ongoing training throughout associates’ careers;
  • Ways retailers can use communication solutions to track progress, encourage feedback and turn this information into targeted training programs; and
  • How gamification and incentives encourage employees to learn new skills and better apply the ones they already have.

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