Data is spread across dozens of specialized systems, making it increasingly difficult for retailers to provide the personalized service consumers crave. Modernization is now key to improving customer experiences, accelerating resolution rates and boosting bottom-line results.
Join Acumen Solutions and Salesforce to learn how you can achieve information-rich customer interactions without replacing underlying systems. With a central service console culling data from multiple back-end retail systems, you’ll empower sales and service agents to:
- Acquire a 360-degree view of customers;
- Provide exceptional service; and
- Reduce time spent on phone or chat by up to 25%.
Reserve your spot today to get on the path to service success!