E-Commerce Outlook Guide 2017

This second annual Retail TouchPoints E-Commerce Outlook Guide brings together insights into the most vital digital commerce trends, from 15 top industry experts and leading-edge retailers including Touch of Modern, Chain Reaction Cycles and Lovesac. They also share predictions for what 2017 will bring. Only one thing is certain: there will be change, and lots of it — particularly as e-Commerce continues to not just grow but to exert greater influence on other channels, from brick-and-mortar stores to social networks.

This guide, designed to help readers find the solutions that fit their needs as well as the needs of their customers, will explore topics including:

  • CX (Customer Experience) and personalization;
  • AI and intelligent agents;
  • The rise of “chat commerce”
  • International e-Commerce expansion;
  • Capitalizing on the sharing economy; and
  • The best ways to leverage influencer marketing.

Broaden your e-Commerce outlook!


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