This second annual Retail TouchPoints E-Commerce Outlook Guide brings together insights into the most vital digital commerce trends, from 15 top industry experts and leading-edge retailers including Touch of Modern, Chain Reaction Cycles and Lovesac. They also share predictions for what 2017 will bring. Only one thing is certain: there will be change, and lots of it — particularly as e-Commerce continues to not just grow but to exert greater influence on other channels, from brick-and-mortar stores to social networks.
This guide, designed to help readers find the solutions that fit their needs as well as the needs of their customers, will explore topics including:
- CX (Customer Experience) and personalization;
- AI and intelligent agents;
- The rise of “chat commerce”
- International e-Commerce expansion;
- Capitalizing on the sharing economy; and
- The best ways to leverage influencer marketing.
Broaden your e-Commerce outlook!