More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business decisions.”
Not providing good customer service can impact sales: 86% of consumers have stopped doing business with a company due to a negative service experience, while 78% said they chose not to complete a transaction/purchase based on their bad experience. This infographic, courtesy of The National Business Research Institute, highlights the importance of customer service as well as tips for retailers to provide an “unforgettable customer service” experience.
More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business decisions.”
Not providing good customer service can impact sales: 86% of consumers have stopped doing business with a company due to a negative service experience, while 78% said they chose not to complete a transaction/purchase based on their bad experience. This infographic, courtesy of The National Business Research Institute, highlights the importance of customer service as well as tips for retailers to provide an “unforgettable customer service” experience.
