Customer Engagement Masterclass

This three part series provides a complete overview of End-to-End Customer Engagement and reveals the proven best-practices of In-Store Clienteling; Multi-Channel Campaign Management and Analytics; Ecommerce and Consumer-Facing Digital Technologies.

PART 1: In-Store Clienteling

On Wednesday September 28th at 12pm EDT, please join our panel of industry experts for an informative, in-depth look at In-Store Clienteling including:

• Clienteling defined: the trends and technologies of In-Store Clienteling
• Managing the shift in the retailer-customer relationship
• Culture change: techniques for creating a Clienteling culture
• Implementation: best-practices in capturing, converting and keeping customers
• Calculating the ROI: real-world examples
• Clienteling outlook: what the future has in store


• Marc Chriqui – President, Raymark
• Scott Pearson – CEO, Retaligent, a Raymark company
• Andrew Gaffney – Editor, Retail TouchPoints
• Paula Levy – Vice President, Retail & Wholesale Systems Practice Leader, Sophelle



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