Customer Delight

Although shoppers have access to a variety of brands and retailers, they are more loyal to the businesses that connect with them consistently and in a meaningful way. They also feel more connected to the brands that surprise and delight them.

The below infographic, courtesy of Strativity, outlines key takeaways from a recent CX Pulse survey. Results focus on the sentiments and experiences of loyal customers.

Although shoppers have access to a variety of brands and retailers, they are more loyal to the businesses that connect with them consistently and in a meaningful way. They also feel more connected to the brands that surprise and delight them.

The below infographic, courtesy of Strativity, outlines key takeaways from a recent CX Pulse survey. Results focus on the sentiments and experiences of loyal customers.

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Source: Strativity