Keeping consumers consistently happy can be the most pivotal factor in building a brand’s long-term success. Bad customer service can turn off shoppers who may switch their loyalty to a competitive brand. These scorned shoppers also will inform friends, relatives and other potential patrons of their negative experiences, creating a windfall that could permanently damage the brand’s image.
This white paper explores five strategies that will help win back these walkout customers. The white paper also features a case study detailing how Capillary helped sport-lifestyle brand PUMA identify, engage and win back customers.
Complete the form below to discover these strategies so you can build stronger brand loyalty among your consumers.
