The retail industry has experienced seismic disruption over the past two years. But with this disruption has come new opportunities. New opportunities for brands and retailers to reach and resonate with their consumers. And more opportunities for businesses to differentiate and grow.
But which trends rise to the top in 2022 and beyond? Which have long-term staying power and which will be key to relevance and longevity? Download this guide to dig into our five key predictions for 2022 and which retailers are leading the pack in:
- Personalized marketing and engagement;
- Social commerce;
- Associate empowerment and service;
- Omnichannel fulfillment and delivery experience; and
- Design strategy.