To keep up with today’s technologically empowered consumers, retailers must provide equal or better technology and information to store associates and other employees across all channels. The convergence of social media, mobile technology, online, call centers and in-store has brings the retail industry to the era of social clienteling. Using social clienteling, merchants can engage with individual shoppers at their preferred touch points. Stores are now social enterprises. Bringing this new era of retailing to life, salesforce.com social clienteling and Fujitsu in-store systems integration have joined forces.
To learn more, download this executive brief titled: “Boosting Loyalty And Engagement In The Cloud.”