It’s no secret that customers are shopping around for the best deals, but great customer service can be the factor that drives the final purchase. Most consumers (67%) are willing to spend more with a company that provides top-notch customer service. To maintain that level of service, merchants are investing in CRM tools (44%), social media monitoring software (44%), and customer data integration (43%).
This infographic, courtesy of Infosys, offers insights on customer experience strategic initiatives, including tips on how to address customer service via social media.
It’s no secret that customers are shopping around for the best deals, but great customer service can be the factor that drives the final purchase. Most consumers (67%) are willing to spend more with a company that provides top-notch customer service. To maintain that level of service, merchants are investing in CRM tools (44%), social media monitoring software (44%), and customer data integration (43%).
This infographic, courtesy of Infosys, offers insights on customer experience strategic initiatives, including tips on how to address customer service via social media.
