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A New World of Workforce Management: Using the Right Tech to Respond to Leaner Staffs

Whether because of COVID lockdowns and the Great Resignation or newer headwinds like rising inflation and a looming economic downturn, retail’s ongoing labor shortage doesn’t look like it’s going away anytime soon. Many retailers are turning to technology to fill the gap.

This Retail TouchPoints Tech Guide will explore how retailers are introducing efficiency-driving automation throughout their operations while still managing the needs (and new demands) of their current workforce, including:

  • A whole host of new tech — from biometric-based checkout to electronic shelf labels — that enables retailers to remove mundane tasks from employees’ plates and toward higher-level work;
  • New solutions that are helping retailers create community and work-life flexibility such as shift-swapping apps and employee communications platforms; and
  • · How retailers can manage the process of rolling out new automation in a way that is inclusive of their existing workforce.

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