Search is a vital part of everyday ecommerce operations, but 99% of retailers say they struggle to deliver relevant results. This is an area where AI may be underutilized — 91% of retailers have AI in their search stack, but just 15% have put it to work in their business.
Retailers face several challenges that prevent them from improving their search, including a struggle with resources (61%), the need to handle other priorities (57%) and concerns about tuning AI properly (39%). However, implementing AI can help shoppers and employees alike.
Learn more about the role of AI in search in this infographic from Coveo.