A recent survey of more than 200 retail executives highlighted significant opportunities for retailers to increase ROI through smarter workforce management (WFM).
Almost three quarters (74%) of survey respondents said they do not have highly efficient WFM operations processes in place. Retailers need to focus on scheduling, payroll, labor standards and more in order to improve their ability to deliver better customer service.
During this upcoming webinar, Anthony Fuller from Century 21 Department Stores, Vince Jackson from Workforce Insight and Virginia Balcom from Lighthaus will share success stories and shed light on the strategic areas retailers must focus on in order to solidify a successful customer experience.
October 10th, 2013 at 2 PM ET / 11 AM PT
• Anthony Fuller, Manager of Staffing and Scheduling, Century 21 Department Stores
• Vince Jackson, Director of Retail WFM Consulting, Workforce Insight
• Virginia Balcom, COO, Lighthaus