An order management system (OMS) is vital to efficient omnichannel operations. In addition to handling orders from a range of channels and touch points, these solutions make it possible for retailers to offer buy online/pick up in-store (BOPIS) and ship-from-store services — functions that have become table stakes for operating in today’s competitive landscape.
This infographic from Ai2 provides five questions retailers need to ask when selecting an OMS provider, covering crucial points such as the system’s speed, flexibility and integration capabilities, as well as the provider’s track record and financial health.
Source: Ai2.
