2021 Outlook Guide

Retail TouchPoints 2021 Outlook Guide: 17 Industry Experts Forecast Top Trends, Tech and Strategies as Retail Resets

17 Industry Experts Forecast Top Trends, Tech and Strategies as Retail Resets

Four key themes emerged in the 2021 Outlook Guide contributions from our distinguished panel of retail industry experts:

  • The COVID-fueled ecommerce surge will continue even after the pandemic recedes as the flood of new customers discover the benefits of online shopping;
  • Last-mile innovations (including BOPIS, curbside pickup and stores operating as micro-fulfillment centers) will continue to be first-order priorities for both consumers and retailers;
  • Key technologies to watch will include order management, edge computing, IoT, livestreaming, contactless/frictionless checkout and heavily data-driven prescriptive analytics; and
  • Even as store counts continue to shrink, brick-and-mortar will remain critical to omnichannel retailers’ strategies. However, their operations and the customer experiences they offer will have to adjust to consumers’ new priorities.

Download the full Guide to read more from these 17 retail industry experts:

  • Inna Kuznetsova, 1010data
  • Tyler Higgins and Bhrugu Pange, Aarete
  • Sean Whitehouse, Accenture
  • Rick Maicki, Darren Morrison and Keith Jelinek, Berkeley Research Group
  • Daniel Binder, Columbus Consulting
  • Ken Fenyo, Coresight Research
  • Joshua Chernoff, EY-Parthenon
  • Jerry Sheldon, IHL Group
  • Laura Davis-Taylor, inReality
  • Michael Brown, Kearney
  • Jeff Ketner, Ketner Group Communications
  • Julien Boudet, McKinsey & Co.
  • Chris Walton, Omni Talk
  • Deb Gabor, Sol Marketing

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