Retailers and brands are pursuing enhanced, meaningful customer engagement opportunities with an expanded array of tools and strategies as 2020 begins. Retailers are focused on meeting customers wherever they happen to be — whether that’s in a brick-and-mortar store, on their mobile devices, simply passing a storefront window or even while receiving an in-home consultation. Winners in this new decade will be the brands that can make the most of each customer engagement opportunity, ensuring that it’s valuable both for the retailer and for the consumer.
Following are the 2020 Customer Engagement Award recipients, in alphabetical order. Retail TouchPoints congratulates all the winners.
- Bob’s Discount Furniture
- California Closets
- Canadian Tire
- Debenhams
- DICK’S Sporting Goods
- Glamsquad
- ICI Paris XL
- Jojo Maman Bébé
- Lamps Plus
- Lowe’s Home Improvement
- Meijer
- Perry Ellis International
- Shiseido
- Stein Mart
- The Vitamin Shoppe
