Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 16

Which COVID Trends Have Staying Power?

Featuring: Vanessa Cartwright, Astound Commerce

Astound Commerce is a digital commerce company that has worked with top brands, including L’Oréal, Under Armour and Jimmy Choo. To understand how these and other brands must adapt and evolve in light of the pandemic, the company studied consumer sentiment and shifting habits during the crisis. During this…

Episode 15

Why Eastbanc Is Prioritizing Brand Partnerships Amid COVID-19

Featuring: Philippe Lanier, Eastbanc

As a principal at Eastbanc, a prominent retail landlord in the Georgetown neighborhood of Washington DC, Philippe Lanier has been having a lot of conversations with retail partners. Through steady communication, Philippe and his tenants are determining the best way to navigate current realities, and develop a forward-looking plan for success that…

Episode 14

A New Era Of Employee Training & Empowerment

Featuring: Bob Phibbs & Carol Leaman

During the National Retail Federation’s 2020 BIG Show, host Alicia Esposito had the chance to sit down with Bob Phibbs, the Retail Doctor, and Carol Leaman, CEO of Axonify. While the conversation was insightful, zeroing in on the fact that associates were tasked to do more than ever, the current situation has…

Episode 13

Is Touchscreen Tech Having A Major Moment?

Featuring: Sam Zietz, GRUBBRR

As retail stores begin to reopen, business leaders are thinking more critically about the future of the in-store experience. What is the best way to build consumer trust and make them feel at ease about going into a store? How can brands creatively bring the best of digital and…

Episode 12

Closing The Digital-Physical Gap With IoT

Featuring: Cameron Worth, SharpEnd

For many years, the Internet of Things (IoT) got a lot of buzz. Smart home and store technology illustrated the value of connecting devices and data. However, most IoT use cases have revolved around improving efficiencies, reducing energy consumption and tracking inventory throughout the store. Experience use cases are…

Episode 11

Creating A Culture Of Continuous Transformation

Featuring: Elizabeth Elliott, Columbus Consulting

Testing, learning and pivoting haven’t necessarily been retailers’ strong points. Right before COVID-19 hit, many businesses were still struggling with legacy infrastructures and disjointed processes. These legacy qualities inhibited them from responding swiftly to new consumer behaviors and competitive forces. That is why Elizabeth Elliott, who is a managing partner…

Episode 10

Defining ‘Brand Bravery’ In An Age Of Uncertainty

Featuring: Nicola Smith, REBEL & REASON

Now more than ever, consumers want brands to stand for something. They want authenticity and meaning. But what’s the best way for retailers to stand for something when they’re facing ongoing uncertainty? Nicola Smith, Founder and CEO of REBEL & REASON, believes that now is the time for business leaders to…

Episode 09

Is ‘Reinvention’ Really That Hard?

Featuring: Joe Jackman, Jackman Reinvents

Some people run away from change. Others run towards it. Joe Jackman is in the latter group. As the president and CEO of Jackman Reinvents, he helps transform brands, unlock new business value and frankly, make change less scary. And with his latest book, The Reinventionist Mindset, he’s providing guiding principles to help retail executives…

Episode 08

Will COVID-19 Impact Retail’s Vision For ‘The Store Of The Future’?

Featuring: Chris Walton, Omni Talk

In his role at Target, Chris Walton helped bring “the store of the future” into the cultural zeitgeist. In fact, he led the retailers’ Store of the Future project and also served as VP of Merchandising and Home Furnishings on Target.com. The experience sparked some career highs, as well as some…

Episode 07

Why The ‘Collapse Of The Middle’ Will Accelerate The Need For Remarkable Retail

Featuring: Steve Dennis, SageBerry Consulting

Retail executive. Keynote speaker. Consultant. Author. Steve Dennis has an expansive history, and undeniable passion, for retail. Over the past 30 years, he has kept a pulse on where the industry is going, and has provided invaluable guidance to help organizations respond. New developments surrounding the novel coronavirus have forced retailers…

Bonus Episode 04

COVID-19 Update: How Retailers Are Responding To New Realities

Featuring: Alicia Esposito, Adam Blair, & Glenn Taylor of Retail TouchPoints

News and updates surrounding the novel coronavirus are emerging daily, if not hourly. Retailers are scrambling to adapt and respond, whether it be in the form of new hours, alternative fulfillment offerings, enhanced safety policies or furloughs. Other brands, especially those in apparel, cosmetics and other non-essential categories, are…

Episode 06

How Barnes & Noble College Captures The Hearts of Gen Z

Featuring: Ken Wincko, Barnes & Noble College

All brands are adapting their experience strategies to Gen Z in order to capture more wallet share. For Barnes & Noble College, it’s imperative for survival. That’s why Ken Wincko, VP of Marketing, is focusing on creating digital strategies that help college students feel more connected to their communities. During this…

New episodes released weekly on Monday mornings.