Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

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Latest Episodes

Episode 151

How to Make Branded Recommerce Profitable

Featuring: Andy Ruben, Founder & Executive Chairman, Trove

Branded recommerce is gaining momentum in retail. Could it be the key to success for your company? To find out, you’ll have to do some deep strategic work to ensure your brand, your products and your customer align. During this episode of Retail Remix, Alicia Esposito talks with Andy…

Episode 150

Can NFTs Revolutionize the Retail Industry?

Featuring: Ash Pampati, Head of Partnership, Metaplex

Are you in on the NFT craze or playing it safe? If you fall into the latter, you may miss out on some amazing opportunities for engaging with customers and cultivating a loyal community of fans and collectors. During this episode of Retail Remix, our host Alicia Esposito sits down…

Episode 149

New Ways to Accelerate Customer Centricity

Featuring: Kathy Kimple, Executive Director, Strategy Group, OSF Digital

Having a focus on the customer has always been an important, if not obvious, part of retail. But in this era of digital transformation, brands need to remain focused on what their customer needs and expects as they try to simultaneously do more with less. During this episode of…

Episode 148

What Does the Future Hold for Digital-First DTC Brands?

Featuring: Jenny Fleiss, Senior Advisor, Volition Capital

In today’s fast-paced and competitive marketplace, many consumer brands and digitally native DTC brands are fighting to stand out and chart a path to sustainable growth. To fully understand the dynamics shaping this area of the retail industry in particular, we sat down with Jenny Fleiss, Senior Advisor for…

Episode 147

The Great Balancing of Customer Value and Immersive, Tech-Driven Experiences

Featuring: Michelle Evans, Global Lead, Retail and Digital Consumer Insights, Euromonitor

Technology and ecommerce have certainly changed the face of retail. From innovative payment methods to omnichannel platforms, retailers now have access to a wealth of tools and options that can help them reach customers more effectively while providing better service overall. And after a couple of years of uncertainty…

Episode 146

Why Babylist is Designing Shopping Experiences for the Entire Family

Featuring: Natalie Gordon, Founder and CEO, Babylist

When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when she was pregnant with her first child. Now, the ecommerce baby registry company is making it easier for parents, caretakers and all family members to research and purchase the items they…

New episodes released weekly on Monday mornings.