Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Podcast is sponsored by

Latest Episodes

Episode 163

The Evolution of the Creator Economy

Featuring: Rodney Mason, Head of Marketing and Brand Partnerships, LTK

The rise of Instagram is a great example to illustrate how the power of influence has shifted from brands to creators. This shift has sparked the evolution and expansion of the “creator economy,” which is fundamentally changing the shopping experience. How can brands keep pace and capitalize on these…

Episode 162

Staying Human in a Robotic World: The Power of H2H Engagement

Featuring: Tony Drockton, Founder and Chief Cheerleader, Hammitt

With the rise of always-on communication channels, it can be tempting to simply use automated technology to build connections with customers. But successful brand leaders know that Human-to-Human (H2H) engagement is key to winning long-term customer loyalty. During this episode of Retail Remix, host Alicia Esposito chats with Tony…

Episode 161

Shopping Center Marketing: Retail’s Most Expensive Gym Membership?

Featuring: Sean Snyder, Founder and President, Engagement Agents

Have you noticed all the stores at your local shopping center vying for your attention? The big, bold signs advertising special sales, discounts and events? These marketing tactics not only cost time, but they also come with a hefty price tag. But did you know that there are usually…

Episode 160

Web3: A New Era of Shopper Experience and Expression

Featuring: Chris Silver, Co-Founder, BambuMeta

The success of any brand hinges on its ability to deliver personalized and immersive customer experiences. Enter Web3, which unlocks a new infrastructure and new capabilities for digital teams to give shoppers more control over their experience. Chris Silver, Co-founder of the customer loyalty platform BambuMeta, brings a wealth…

Episode 159

How Qalara is Helping Ethical Brands Scale

Featuring: Aditi Pany, Founder and CEO of Qalara

As businesses expand globally, they begin to face more complex issues such as global payments, ambiguous compliance requirements and language barriers – and that’s just naming a few! But Aditi Pany founded Qalara to help small and emerging brands scale more seamlessly, and empower retailers to discover these brands,…

Episode 158

Youthforia Founder on Creating Content that Connects…and Drives Commerce

Featuring: Fiona Co Chan, Founder and CEO, Youthforia

Gone are the days of overwhelming and uninspiring beauty shopping online. With Youthforia’s branded ecommerce site, robust content strategy and seamless beauty discovery platform, we see a new era of online shopping for the beauty consumer. Fiona Co Chan, Founder and CEO of Youthforia, has focused on leveling up…

New episodes released weekly on Monday mornings.