Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 136

Social Impact Lessons from TOMS

Featuring: Amy Smith, Chief Strategy & Impact Officer, TOMS

TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable giving, the brand recently underwent a transformation that included rethinking its approach to social impact. To get the scoop, we brought Amy Smith, who is the Chief Strategy…

Episode 135

Get More ‘Cha-Ching’ from Checkout Experiences

Featuring: Ashley Firmstone, SVP of Customer Success, Rokt

We’ve all fallen for it: The point-of-purchase display that has a plethora of small items you just have to have. Some brands and retailers are realizing there’s power in creating similar experiences online. However, few have truly mastered the checkout experience, using data to feature relevant products and services…

Episode 134

The 4 Pillars of PacSun’s Winning Social Strategy

Featuring: Tyler MacDonald, Senior Manager of Influencers & Social Media, PacSun

PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels. As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars: During…

Episode 133

Hip or Hype? 2022 Retail Trends Edition

Featuring: Vic Drabicky, Founder, January Digital - Sarah Engel, President, January Digital

There was no shortage of trends poised to disrupt the retail industry this year — from sustainability to the metaverse. But which trends actually made an impact, and which were just hype? During this special, rapid-fire episode of Retail Remix, we dig into the Big 8 trends spotlighted by January…

Episode 132

How Google is Redefining Product Search

Featuring: Lilian Rincon, Senior Director of Product – Shopping, Google

Consumers are searching for product information on a host of new channels, from marketplaces to social networks, but Google still plays a key role in the customer experience. But that doesn’t mean Google isn’t taking cues from these new consumer behaviors to shape product and experience innovation. During…

Episode 131

Getting a Seat at the Innovation Table

Featuring: Nikki Baird, VP of Strategy, Aptos

Nikki Baird is no stranger to tough conversations. She has held roles as a retail technology executive and an industry analyst, so she knows what it takes to assess, challenge and prioritize new trends and tech investments. Now, as VP of Strategy for Aptos, her job is to discuss…

Episode 130

Turning SMS into a Revenue Driver

Featuring: Tivan Amour, GM of Conversational at Attentive and Kizzy Ezirio, Digital User Experience Director at Igloo

If you have a cooler or an insulated lunch bag, you likely have an Igloo product. Although the brand has such a vast wholesale network, a direct-to-consumer (DTC) experience was key to establishing a direct line of communication with consumers to build out its product portfolio. Early on, the…

Episode 129

Willy Wonka Goes Sustainable CPG

Featuring: Oded Brenner, Founder and CEO, Blue Stripes

As one of the founders of Max Brenner, the highly popular chocolate brand and restaurant chain, Oded Brenner was considered the world’s real-life Willy Wonka. Now, after a brief hiatus, he’s embracing his inner “business artist” and building a new brand: Blue Stripes. While both businesses are connected by a…

Episode 128

From Social Commerce to Curated Commerce

Featuring: Frost Li, Founder and CEO, Social Chat

Frost Li has a rich history in tech, and she even helped Wish build out its growth division. In fact, it was during her time at Wish that she discovered her fascination with retail and, specifically, helping retail brands grow. Social commerce has become a key method for brands…

Episode 127

Tales from Ron Thurston’s Tour of Retail in America

Featuring: Ron Thurston, Author, Retail Pride and Host, ‘Retail in America’

After inspiring retail pride on a global scale, author and industry legend Ron Thurston is bringing his passion and perspectives on the road…literally. He has been traveling the U.S. in an airstream, stopping in different towns and sitting down with the people powering retail stores. He took time out…

Episode 126

Is Loyalty Created in the Post-Purchase Experience?

Featuring: Amit Sharma, Narvar

When we think of customer experience, the awareness, education and engagement stages of the shopping journey come to mind. In fact, merchants tend to focus on everything that comes before conversion. But as consumers pay more attention to ease and speed of fulfillment, the post-purchase experience is becoming a…

Episode 125

Inside Perspectives from Top Amazon Aggregators

Featuring: Nicole Silberstein, Retail TouchPoints; Christine Cui, Acquco; Rob Bell, Elevate Brands; Nathan Sieminski, Perch

Amazon aggregators took the ecommerce world by storm during the height of the COVID-19 pandemic. But now, as these companies navigate economic volatility and shifts in the investor market, they’re focusing on building viable business models with long-term potential. For this Retail Remix episode, we revisit a session from…

New episodes released weekly on Monday mornings.