StoreTours - Retail TouchPoints - Retail TouchPoints Tue, 19 Feb 2019 13:48:16 -0500 RTP en-gb StoreTours: The First Nordstrom Men’s Store StoreTours: The First Nordstrom Men’s Store

In April 2018, Nordstrom opened its first-ever Men’s store on Broadway in New York City, designed specifically for the on-the-go lifestyles of Manhattan-based consumers. The store includes customizable experiences designed to meet shoppers on their terms, such as an interactive digital made-to-measure suit-fitting screen for menswear brand Samuelsohn and a denim tailoring shop in partnership with Levi’s. Additionally, the Men’s location includes fulfillment options such as 24/7 buy online/pick up in-store, reserve online and try in-store and express returns.

In this edition of TouchPoints TV, Retail TouchPoints Senior Editor Glenn Taylor takes a tour of the Men’s store and chats with Shea Jensen, Senior VP of Customer Experience of Nordstrom, about the innovations, customizable experiences and services provided at the store.

]]> (Mike Santos) StoreTours Wed, 31 Oct 2018 00:00:00 -0400
Lunya Creates ‘Bedroom’ Experience In Loungewear Pop-Up Lunya Creates ‘Bedroom’ Experience In Loungewear Pop-Up

Responding to the “problem” women encounter when trying to find comfortable around-the-house loungewear, Lunya Founder Ashley Merrill developed a line of clothing that features ultra-comfortable, high-end and washable fabrics and styles. The Lunya line, launched in 2014, is being featured in a NYC holiday pop-up store that is designed to feel like a bedroom. A large video wall changes the setting several times during the day to mimick the different activities women may engage in at home wearing Lunya items — from sleep to work and play.

]]> (Mike Santos) StoreTours Mon, 19 Dec 2016 11:10:08 -0500
Digital Signage Draws Customers Into Madame Tussauds Digital Signage Draws Customers Into Madame Tussauds

StoreTours with: Blaine McCurry, Madame Tussauds New York

Madame Tussauds New York replaced static window displays with Nanolumens digital signage to highlight its diverse offerings and draw more customers into the venue. "Our primary objective is to drive over one million visits annually," explained Blaine McCurry, Communications Manager. "Our prime location here on 42nd Street in Times Square makes It absolutely critical to convert guests from the street. We do see about 30,000 domestic visitors pass by our doors each day, so implementing the Nanolumens digital board in our lobby to communicate the breadth of our experience to drive them in has been critical."

]]> (Mike Santos) StoreTours Wed, 16 Mar 2016 17:32:06 -0400
Bluemercury Focuses On ‘Revolutionary’ and ‘Evolutionary’ Innovation Bluemercury Focuses On ‘Revolutionary’ and ‘Evolutionary’ Innovation

StoreTours with: Barry Beck, Founder & COO, Bluemercury

With access to more than two million customer records, Bluemercury used data to launch the proprietary M-61 product line and advance its omnichannel initiatives. Recently acquired by the Macy's organization, Bluemercury has launched four stores-within-a-store at Macy's. Barry Beck, Founder and COO, describes the company's focus on future progress in three segments of revolutionary and evolutionary initiatives: Near-term, next-generation and upstream technology. His advice for other retailers? "One thing every executive has to be concerned about is being 'Ubered' – completely disrupted by technology you weren't aware of."

]]> (Mike Santos) StoreTours Wed, 06 Jan 2016 08:30:55 -0500
Well-Trained Associates Work As B&H Brand Advocates Well-Trained Associates Work As B&H Brand Advocates

StoreTours with: Yossi Fogel, B&H Photo Video Pro-Audio

Yossi Fogel explains why so many employees remain with the company for many years. More than 300 people work as sales associates in the store. "It is a career for most people. They enjoy what they do." Standing in front of the interactive kiosk section, designed to provide product education, Fogel notes that "none of these people in the kiosks are making sales."

]]> (Mike Santos) StoreTours Mon, 20 Jul 2015 10:38:18 -0400
The Importance Of Keeping Customer Service In-House At B&H Photo

StoreTours with: Moshe Leeds, B&H Photo Video Pro-Audio

Moshe Leeds discusses the importance of keeping the call center in-house at B&H. "We call ourselves 'The Professional Source' because that is what we are. When a customer calls us they are not just speaking to an order taker." Training is an ongoing process for B&H employees, who work on the store floor as well as in the call center.

]]> (Mike Santos) StoreTours Thu, 09 Jul 2015 07:38:55 -0400
Putting The Customer At The Center Of The Shopping Experience Putting The Customer At The Center Of The Shopping Experience

StoreTours with: Henry Posner, B&H Photo Video Pro-Audio

Henry Posner talks about customer service initiatives and social strategies at B&H, which allow employees to share their insights and feedback openly. "We expect our employees to exhibit a certain amount of maturity" when it comes to social media. When it comes to customer relationships, "We're about personalizing the exchange and maintaining a cordial relationship with the customer. We have a staff that is exclusively devoted to our live chat environment."

]]> (Mike Santos) StoreTours Thu, 02 Jul 2015 13:14:50 -0400
It's Never Too Late To Become Omnichannel It's Never Too Late To Become Omnichannel

StoreTours with: Anthony Qaiyum, Merz Apothecary

140-year-old Merz Apothecary is experiencing a renaissance in the last several years, after moving forward with new initiatives to become an omnichannel brand. Launched as a store and catalog business selling unique, global health and beauty products, catalog sales eventually fizzled out. Current President Anthony Qaiyum then launched the business' web site and a mobile site, and has never looked back. With the help of Celerant Technology, Merz is improving its brand presence and boosting sales via new channels.

]]> (Mike Santos) StoreTours Mon, 22 Jun 2015 10:55:08 -0400
Shoes Of Prey Brings Customization To The Store Shoes Of Prey Brings Customization To The Store

StoreTours with: Jodie Fox, Co-Founder of Shoes of Prey

When shopping for shoes, consumers are often limited to the styles and colors that are available online or in a store. However, it is undeniable that each consumer has her own unique set of preferences. Shoes of Prey was created to help consumers craft their ideal pair of shoes, and have them delivered right to their doorstep. During this episode of StoreTours, ShoesofPrey Co-Founder Jodie Fox gives Retail TouchPoints an exclusive look at its new interactive experience in the Nordstrom at Garden State Plaza.

]]> (Mike Santos) StoreTours Wed, 22 Apr 2015 06:18:12 -0400
StoreTours: Alton Lane CEO Reveals Why Data Fuels Customer Relationships StoreTours: Alton Lane CEO Reveals Why Data Fuels Customer Relationships

There are a variety of factors that make the perfect custom suit: Fit, color, texture, lapel style and much more. Alton Lane leverages consumer data to better understand customer preferences and provide stylish, high-quality suits at affordable prices.

During this episode of TouchPoints TV, Alton Lane Co-Founder and CEO Colin Hunter shares insights regarding how the company uses data to fuel its customization efforts. He also discusses the role that showrooms play in the brand's customer engagement and loyalty strategies.


]]> (Mike Santos) StoreTours Thu, 26 Mar 2015 16:00:00 -0400