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Addressing Change Management Challenges At Lifeway Christian Stores

Lifeway Christian Stores is working with Relex to solve systems and integration challenges at its 170 stores. The new solution allowed the retailer to move away from using spreadsheets in order to manage inventory more effectively. “We needed an integrated system that would allow us to have a forward-looking picture when we allocated and replenished products for our stores,” said Bill Crayton, VP, Merchandising. The biggest implementation challenge involved change management among the internal team. “We had to really work hard to educate and go through the discovery process. We identified power users so they would own it and there would be accountability.”

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