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TouchPoints TV is a periodic video podcast which covers the Retail Industry and offers insights from leading executives on emerging strategies, innovative products and services, and recent retail news. Subscribe to the feed and stay in touch with the latest retail happenings.

Aptos Exec Discusses Advancements In Microservices To Address Retail’s Accelerating Rate Of Change

  • Published in Vendors

“Transformation” was a word that came up in almost every presentation at NRF 2019. To learn more about how retailers can address this accelerating rate of change, RTP caught up with David Bruno, Marketing Director at Aptos Retail at the Big Show. He revealed how the company is using its microservices-based platform to shorten the time retailers need to design, test and deploy new experiences, as well as integrating with the ever-expanding array of touch points influencing shopper journeys.

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EcUtopia Execs Showcase New Paths For Small To Midsized Retailers To Extend Their Reach

  • Published in Vendors

In order to compete with Amazon and other large brands, smaller retailers need to reach beyond the four walls of their stores or distribution centers. RTP recently spoke with Phil Kenney and Ron Sellers from ecUtopia to learn more about how retailers are competing by offering wider assortments and adding the ability to have multiple distribution points to fulfill orders.

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Cegid Exec Shares Insights Into How Global Brands Are Using BOPIS, Endless Aisle To Fill Shopping Bags

  • Published in Vendors

During the NRF Big Show, RTP talked with Djamel Toubrinet, Senior Product Marketing Manager for Retail, Americas at Cegid, to learn how the company is supporting more than 1,000 retail clients with a range of solutions for managing BOPIS, endless aisle, clienteling and unified commerce. Toubrinet shared some recent customer announcements from Lolë and La Vie en Rose, as well as how brands are addressing shopping expectations that are changing on a global scale.

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Tech Innovations Drive Business Success For PCMS Customers

  • Published in Vendors

PCMS execs share their insights for the future of retail, which will feature in-store innovation like manager wearables and Scan-and-Go POS technology. PCMS is working to help retailers deliver more effective marketing strategies with its recently launched Personalized Offers solution, a cloud-based, API-driven engine. Personalized Offers allows retailers to provide shopper rewards via email, social media, SMS or at the POS during in-store checkout.

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4R Systems CEO Shares Tips On Making Machine Learning Work To Address Urgent Retail Issues

  • Published in Vendors

Machine learning was a hot topic at the NRF Big Show, but many retailers are struggling with how and where to apply it within their business. Kevin Stadler, President and CEO of 4R Systems, shared some best practices on how and where machine learning can be applied within retail operations, as well as some tips on avoiding data “gotchas.”

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#NRF2019 Day 2 Wrap Up With California Closets Exec

Featuring guest speaker, Lisa Gold, Director of Showroom Design at California Closets, the Retail TouchPoints team discusses the highlights of NRF19 Day 2. Gold shares her insights on how a 40-year-old brand can stay up-to-date with customer engagement using new technology. The custom closet company has implemented a Showroom of the Future, using an endless aisle/endless design app on the Elo touchscreen platform. California Closets also is testing a virtual reality application that helps customers better visualize their design choices.

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Aptos CEO Shares Advances In Aptos One Platform, With Michael Kors Pilot And Other Customer News

  • Published in Vendors

Retail TouchPoints caught up with Aptos CEO Noel Goggin at the NRF Big Show to learn more about the company’s vision for how the Aptos ONE platform is helping retailers manage the rapid rate of change across channels, departments and data sources. Goggin also shared news on Michael Kors announcing it will use the cloud-native, microservices based platform to help process transactions anywhere on locally resilient mobile devices.

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Toshiba Paints Picture Of Frictionless Commerce For Retailers Looking To Modernize Shopping

  • Published in Vendors

Under the theme “Empowering The Art of Retail,” Toshiba Global Commerce showcased several new advancements during the NRF Big Show. Drawing the biggest crowds and buzz, the company debuted a new frictionless shopping concept which is designed to provide a scalable model for scan and go deployments by employing computer vision, AI and other enabling technologies. RTP caught up with Toshiba’s Fredrik Carlegren and Robin Lyon to discuss frictionless commerce, as well as new advancements in self-service, digital commerce and POS configurations.

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StoreTours: The First Nordstrom Men’s Store

  • Published in StoreTours

In April 2018, Nordstrom opened its first-ever Men’s store on Broadway in New York City, designed specifically for the on-the-go lifestyles of Manhattan-based consumers. The store includes customizable experiences designed to meet shoppers on their terms, such as an interactive digital made-to-measure suit-fitting screen for menswear brand Samuelsohn and a denim tailoring shop in partnership with Levi’s. Additionally, the Men’s location includes fulfillment options such as 24/7 buy online/pick up in-store, reserve online and try in-store and express returns.

In this edition of TouchPoints TV, Retail TouchPoints Senior Editor Glenn Taylor takes a tour of the Men’s store and chats with Shea Jensen, Senior VP of Customer Experience of Nordstrom, about the innovations, customizable experiences and services provided at the store.

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The Evolution (And Challenges) Of Omnichannel

  • Published in Vendors

Andrew Gaffney of Retail TouchPoints sits down with Madeleine Doucet and Michael Wexler of Multidev Technologies to discuss the evolution of omnichannel, the challenges retailers face when it comes to having a single view of the customer and more during NRF 2018: Retail’s Big Show.

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