Verizon Unveils Visual Interactive Calling

00aaSS Verizon ImageVerizon Enterprise Solutions has introduced its Visual Interactive Calling service, which is designed to make it easier for consumers to connect with contact center agents without exiting a mobile app.

The technology is designed to enable retailers, banks, airlines and other enterprises to answer customer questions, complete orders or resolve issues through a streamlined channel of communication.

The software-based mobile CX service is designed to integrate smoothly into consumer mobile apps that are offered by companies. The service also includes:

  • Multimedia voice and mobile touchscreen interactions;

  • A path for users to move from mobile self-service to agent-assisted service;

  • The ability for agents to share visual content to improve customer assistance; and

  • Pre-authentication of inbound callers using an enterprise mobile app login, reducing exposure to telephone fraud.

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