SupplyAI has released ReturnSense, an Artificial Intelligence-powered application designed to detect and prevent retail returns.
Using a proprietary algorithm, ReturnSense is designed to recognize patterns in purchase behavior and predict the likelihood of return on every purchase made, sending a preventative alert to retailers and validating the purchase before the products are shipped. The platform draws insights from 1,000 data variables to make predictions.
Autonomous prevention agents communicate with customers in real time and mediate consumer purchase choices, thereby reducing the chances of returns taking place.
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By gaining a greater understanding of customer behavior and making customer service more responsive to their demands, retailers now have a chance of retaining more of the money that customers spend.
