Podium, an interaction management platform, has added Teamchat to its solution suite. The tool is designed to help businesses centralize interactions between employees and let them communicate through the same platform both internally and externally.
Teamchat enables internal teams to exchange both direct and group messages, add clickable links, send and receive attachments and use mentions to ensure the correct people are alerted in any given message. Employees can use the same platform to communicate with customers and vendors, keeping all communications in a centralized location.
Additionally, Podium helps retailers handle customer service by automatically assigning conversations to the proper team member, based on the issue. The tool also lets retailers set automated messages for routine calls, instantly collect feedback and set automated follow-up messages.