GrandCanals, a commerce fulfillment analytics provider, has launched version 4.0 of the Fulfillment Intelligence Cloud (FIC), a SaaS application that enables analytics-driven fulfillment. Built to optimize fulfillment and delivery, FIC 4.0 is designed to help e-Commerce and retail companies increase sales and deliver orders by improving their delivery experience.
Updates to FIC 4.0 include:
- Delivery Performance — which provides companies access to real-time monitoring of carrier delivery performance. The feature predicts when delivery delays are likely to occur, even before the carrier informs the retailer of a new estimated delivery date; and
- Customer Delivery Alerts and Tracking — which allows companies to share fully customizable shipment status updates with their customers via their own website, SMS or email messages.
“Once considered an afterthought, the consumers’ delivery experience has become a critical factor in converting e-Commerce sales and building long-term positive relationships with consumers,” said Doug Jones, CEO of GrandCanals in a statement. “However, most companies lack the visibility and analysis of both carrier cost and real-time carrier performance. This powerful combination allows companies to balance tradeoffs between cost and performance with ease and thus profitably optimize their customers’ delivery experience.”