Dolly, a delivery service using independent contractors, seeks to help retailers offer flexible delivery options. Dolly matches customers with vetted and background-checked pickup truck owners, letting shoppers have their order delivered on their schedule.
Shoppers can choose a 30-minute delivery window between 8 a.m. and 9 p.m. any day of the year, and have their package delivered as quickly as 90 minutes out. Customers receive a fully guaranteed price up front to ensure they know exactly what they’re spending.
Dolly also handles customer support, letting them contact the solution provider through text, phone or email, with an average response time of less than five minutes. Shoppers also can track their order’s progress via GPS or through direct communication with delivery drivers to reassure any delivery concerns are being handled.
Dolly is currently available in 11 U.S. cities on both coasts.