Convey, a delivery experience management platform, offers the Discover tool to give retailers real-time access to all of their last mile transportation performance data in one place. The system uses machine learning to provide insight into deliveries that have stalled or will miss their reported estimated delivery date.
Discover also includes a suite of out-of-the-box reports that enable historical reporting to measure the impact of delivery on the shopper experience, carrier service-level agreement (SLA) performance, data quality and benchmarking. Retailers can segment this information based on a wide range of criteria to zoom in and find optimization opportunities.
Access to this data helps retailers offer a consistently positive brand experience across multiple carriers and delivery options. A Convey survey found that the ability to analyze disparate data was retailers’ number one challenge in improving the delivery experience, and putting the relevant information in a single place can help them overcome the issue.
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