The process of retail auditing (also known as store visits and store walks) can be a daunting, manual task. Some organizations have devised their own process, typically a “checklist” of some sort, usually completed in Microsoft Excel, which can be time-consuming and inefficient. Designed to cut the time and expense of sending a district manager to a store, Compliantia is an “out of the box” retail audit and task management software as a service (SaaS) that runs on the web, smart phones and tablets. The service is designed to help multi-unit retailers and manufacturers achieve store-level compliance with operational standards, guidelines and best practices. The Compliantia solution is used for store walks, visits and evaluations, and helps track and optimize customer service, health & safety and in-store merchandising.
Canada-based Compliantia was founded in 2009 by President Fabien Tiburce, who began his career in the merchandising department of Canada’s largest supermarket chain, National Grocers. Tiburce has designed custom retail software systems for some of North America’s largest retailers since 1994. Compliantia is a wholly owned subsidiary of Betterdot Systems, Inc., established in 1999.
Operational compliance helps protect the brand from inconsistent execution at the store level. It optimizes the effectiveness of in-store merchandising programs by ensuring they are implemented consistently. It offers shoppers a more consistent and predictable experience in the store.
Company employees can use the solution to search and view visits and run real-time reports. In addition, District Managers can use Compliantia to perform web and mobile retail audits, and create and follow-up on action plans. Store Owners and Franchisees can approve visits, view visit history and trends, while System Administrators can manage locations, users and forms online and offline.
Compliantia is a fully hosted and managed cloud-based SaaS solution. Mobile clients are available for the BlackBerry and Android platforms. The Compliantia application can be integrated with a retailer’s store list and organizational hierarchy using a web interface and/or Excel-based import API. Compliantia was engineered for rapid deployment and ease of management, and is designed to be up and running in a matter of hours.
The Compliantia application has been implemented by franchise-based food service operators and quick service restaurants both in the United States and Canada. Compliantia currently is managing more than 400 stores.