Centriam, a customer experience management SaaS solution, is designed to help companies of all sizes execute targeted and personalized CX programs that uncover customer experience drivers, generate revenue and improve customer retention.
Centriam allows retailers to:
- Design targeted and customer-centric CX programs with built-in and personalized customer follow-up capabilities;
- Collect actionable and automated feedback across multiple channels (email, call center, web, store/location);
- Quickly address customer issues and identify CX efforts with the highest impact on customer behavior, retention, and sales; and
- Personalize surveys with relevant customer information, design surveys with custom skipping and inclusion logic and create their own custom branded templates.
Retailers also can upload and maintain a full customer list with the platform, filtering for specific actions and building CX campaigns for specific customer segments.
Additionally, Centriam enables users to access full customer contact history by tracking and maintaining every customer interaction across all campaigns.